Front Desk - Part Time

KW Property Management Careers•Fort Lauderdale, FL

1d•Onsite

About The Position

The Front Desk position is a part-time role responsible for greeting guests, maintaining security, managing visitor access, parking vehicles, coordinating with administrative staff, handling phone calls, reporting rule violations, observing safety precautions, managing key control, processing packages, assisting with deliveries, understanding fire alarm systems, responding to emergencies, writing activity reports, and reporting maintenance issues. The role operates in an indoor environment with low to moderate noise levels, requiring frequent sitting and standing. Physical demands include occasional reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items up to 30 pounds, along with manual dexterity, auditory and visual skills, and the ability to follow instructions and detect alarms.

Requirements

High school diploma or GED
Must be familiar with using computer software to perform various tasks
Must demonstrate organizational skills
Must demonstrate excellent interpersonal skills
Must demonstrate strong communication skills
Minimum six months related experience and/or training
Previous work experience as a valet is required

Nice To Haves

Some college preferred
Previous work experience in the hospitality industry highly preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Park and retrieve all vehicles for residents.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
Accept and process packages delivered to the front desk.
Assist the Concierge with delivering packages as needed.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.