Front Desk
About The Position
The Front Desk role supports hotel guests throughout arrival, departure, and their stay. The position requires maintaining knowledge of hotel services, rates, promotions, occupancy, arrivals and departures, group activities, and local attractions. It also involves using hotel operating systems, handling guest information confidentially, processing payments, communicating guest needs to other departments, and assisting with emergencies. The employee is expected to follow hotel, management, department, and brand policies and standards. This overview does not provide a complete list of duties or responsibilities.
Requirements
- High school graduate, GED, or equivalent work experience.
- Computer skills.
- Good understanding of English and good written and verbal communication skills.
- Ability to lift or transport at least 25 pounds.
- Ability to push or pull carts and other equipment weighing up to 100 pounds.
- Ability to stand and maintain well-paced mobility for up to 8 hours.
- Willingness and ability to work a varied schedule, including nights, weekends, and holidays.
Nice To Haves
- Familiarity with Microsoft Office.
- One to two years of experience as a Guest Service Agent.
- Experience with hotel property management systems.
- Previous cash-handling experience.
Responsibilities
- Wear the proper uniform and nametag.
- Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, house count, expected arrivals and departures, and scheduled group activities.
- Know local attractions and activities to respond accurately to guest inquiries.
- Know the correct maintenance and use of equipment, and use it only as intended.
- Answer telephone calls within three rings using the correct greeting and telephone etiquette.
- Maintain cleanliness, sanitation, and organization in assigned work areas.
- Verify guest information at arrival and departure and maintain guest confidentiality.
- Communicate pertinent guest information, including special requests and amenity deliveries, to designated departments.
- Maintain and secure a cash bank and obtain guests’ method of payment.
- Process payments in accordance with hotel requirements and Commonwealth Lodging cash-handling procedures.
- Resolve discrepancies on room status reports with Housekeeping.
- Maintain guest information and hotel occupancy status in hotel operating systems.
- Accept and record wake-up calls and deliver them to the appropriate department.
- Assist with emergencies to protect guests, associates, the building, and its systems, and help return the building to normal operating status as quickly and responsibly as possible.
- Know and follow department, Commonwealth Lodging Management, hotel, and brand policies and procedures.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
