Front Desk- HopCat

BarFly (Project BarFly) • Livonia, MI

70d • Onsite

About The Position

At HopCat, we believe great restaurants are built by great people. We’re looking for “A Players”—individuals who genuinely enjoy taking care of others, take pride in their work, support their teammates, and consistently create memorable guest experiences. The mission is to set the tone for an outstanding HopCat visit by warmly welcoming every guest, managing the flow of the restaurant, and providing accurate, organized communication from arrival through departure.

Requirements

• Comfort using tablets, reservation platforms, and restaurant technology.
• Strong verbal communication and the ability to manage several priorities at once.
• Flexible availability, including evenings, weekends, and holidays.
• Stand and move throughout the shift.
• Lift and carry up to 25 pounds.
• Safely handle menus, highchairs, booster seats, and front-desk supplies.

Nice To Haves

• Previous restaurant or customer-service experience is preferred but not required.

Responsibilities

• Remain present and attentive at the front desk, acknowledging arriving and departing guests promptly.
• Use eye contact, a genuine greeting, and the question 'What brings you in today?' to personalize the visit.
• Maintain accurate reservations, guest information, table status, and waitlist details in OpenTable.
• Provide realistic wait estimates and proactive updates while balancing seating rotation and restaurant capacity.
• Communicate celebrations, accessibility needs, large-party details, and guest concerns to the appropriate team members.
• Maintain a clean, stocked, organized, and welcoming entrance, waiting area, host stand, and menu supply.
• Answer calls professionally and route reservation, event, and operational questions correctly.
• Manage reservations, the waitlist, and seating through OpenTable.
• Seat guests according to rotation, table readiness, and manager direction.
• Recognize celebrations and communicate special occasions.
• Maintain accurate communication with servers, bussers, and managers.
• Answer phones and assist with common guest questions.
• Route large-party and event inquiries to management.
• Assist with takeout and other guest-service needs when assigned.

Benefits

• Competitive pay appropriate to the position, including tips where applicable.
• Flexible scheduling and employee food discounts.
• Training, skill development, and opportunities for growth within HopCat and Project BarFly.
• A fast-paced, inclusive, and team-focused work environment.
• Comprehensive Training

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed