Front Desk

North Florida Surgeons, P.A. • Jacksonville, FL

13d • Onsite

About The Position

We are seeking a professional and organized Front Desk/Customer Service Representative to join our team. This role is vital in providing exceptional customer support, supporting office operations, and ensuring smooth daily functions. The ideal candidate will possess strong communication skills, proficiency with office management tools, and the ability to handle multiple tasks efficiently in a fast-paced environment. This position offers an engaging work environment where professionalism and customer satisfaction are prioritized. The successful candidate will be an integral part of our team dedicated to providing outstanding service while supporting daily office operations.

Requirements

• Proven experience in office management, clerical work, or customer service roles
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook), and data entry skills
• Excellent phone etiquette with experience managing multi-line phone systems
• Strong organizational skills with the ability to prioritize tasks effectively
• Attention to detail for document accuracy
• Ability to handle confidential information discreetly
• Demonstrated time management skills with the ability to multitask efficiently in a busy environment

Nice To Haves

• Previous experience as a medical receptionist is advantageous
• AthenaOne EHR experience a plus
• Orthopedic experience a plus

Responsibilities

• Greet visitors and clients in a courteous and professional manner at the front desk
• Manage multi-line phone systems, screen calls, and direct inquiries appropriately
• Handle data entry, filing, and maintain accurate records
• Assist with appointment scheduling, calendar management, and office organization
• Provide excellent customer service by addressing inquiries and resolving issues promptly
• Perform administrative tasks such as proofreading documents, managing correspondence, and supporting office management activities
• Maintain a tidy reception area and ensure all office supplies are stocked
• Support additional administrative duties including typing, document preparation, and supporting personal assistant tasks
• Insurance and benefit verification

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed