Front Desk

COMMONWEALTH LODGING MANAGEMENT LLC•Norfolk, VA

15d•$15 - $16•Onsite

About The Position

The Front Desk position at Wyndham Garden Downtown Norfolk, VA is responsible for managing guest services, ensuring a positive guest experience, and maintaining the efficiency of front desk operations. This role requires a high level of customer service, attention to detail, and the ability to handle various tasks related to guest check-in, check-out, inquiries, and payments. The position also involves assisting in emergency situations and adhering to hotel policies and brand standards.

Requirements

High School Graduate or General Education Degree (GED) or Work Equivalent.
Computer skills required.
Good understanding of the English language.
Good communication skills both written and verbal.

Nice To Haves

Familiarity with Microsoft Office preferred.
Minimum of 1 to 2 years of experience as a Guest Service Agent is preferred.
Experience with hotel property management systems is preferred.
Previous cash handling experience is preferred.

Responsibilities

Maintain proper uniform and nametag.
Possess knowledge of all hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled daily group activities.
Be familiar with local attractions and activities to respond to guest inquiries accurately.
Maintain complete knowledge of correct equipment maintenance and usage.
Answer telephone within 3 rings, using correct greeting and telephone etiquette.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Verify guest information upon arrival and departure, maintaining guest confidentiality.
Communicate pertinent guest information to designated departments.
Maintain and secure a cash bank to perform job functions and obtain methods of payment from guests.
Process all payments according to established hotel requirements and cash handling procedures.
Resolve discrepancies on the room status report with Housekeeping.
Maintain all guest information and hotel occupancy status using hotel operating systems.
Accept and record wake-up calls, delivering them to the correct department.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status during emergencies.
Abide by all department, management, and hotel policies and procedures, as well as brand standards.