Front Desk Team Member

Charlotte Aquatics • Charlotte, NC

12d • $14 - $16 • Onsite

About The Position

At Charlotte Aquatics, we believe swim lessons are about more than learning strokes. We help children build life-saving skills, confidence, and a lifelong love of the water. Since 1996, we have had the privilege of providing more than 90,000 swim lessons to families throughout the Charlotte community. As a Customer Experience Specialist, you will often be the first person a family interacts with. Whether answering questions from a nervous first-time parent, helping a family find the right class, or welcoming students through our doors, you play a vital role in creating an exceptional experience for every family. Our 5 Core Values are: Passionate, Positive, Invested, Growth-Oriented, and Team Player.

Requirements

• Excellent written and verbal communication skills
• Friendly, positive, and professional demeanor
• Strong organizational and multitasking abilities
• A genuine passion for helping children and families
• Ability to work both independently and as part of a team
• Growth mindset and willingness to learn

Nice To Haves

• No swim experience is required. We provide all necessary training.

Responsibilities

• Serve as a friendly and knowledgeable resource for current and prospective families
• Answer phone calls, emails, and in-person inquiries
• Help families select the appropriate program and schedule
• Assist with registration, account management, and payments
• Provide outstanding customer service and problem-solving support
• Build positive relationships with students, parents, and teammates
• Help create a welcoming, organized, and professional environment

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Paid training and ongoing professional development
• Flexible scheduling with full-time and part-time opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed