Front Desk Team Member
About The Position
At Charlotte Aquatics, we believe swim lessons are about more than learning strokes. We help children build life-saving skills, confidence, and a lifelong love of the water. Since 1996, we have had the privilege of providing more than 90,000 swim lessons to families throughout the Charlotte community. None of that would be possible without an incredible team of passionate people who care deeply about making a difference. As a Customer Experience Specialist, you will often be the first person a family interacts with. Whether answering questions from a nervous first-time parent, helping a family find the right class, or welcoming students through our doors, you play a vital role in creating an exceptional experience for every family. Our 5 Core Values: 1. Passionate – We care, we make a difference in the world, we are saving lives. 2. Positive – We send positivity into the world with everything we do. 3. Invested – We are invested in our students and families and are committed to providing the best lessons possible. 4. Growth-Oriented – We are committed to improving ourselves and those around us. 5. Team Player – We support and help each other while lifting each other up and having fun !!
Requirements
- Excellent written and verbal communication skills
- Friendly, positive, and professional demeanor
- Strong organizational and multitasking abilities
- A genuine passion for helping children and families
- Ability to work both independently and as part of a team
- Growth mindset and willingness to learn
Nice To Haves
- No swim experience is required. We provide all necessary training.
Responsibilities
- Serve as a friendly and knowledgeable resource for current and prospective families
- Answer phone calls, emails, and in-person inquiries
- Help families select the appropriate program and schedule
- Assist with registration, account management, and payments
- Provide outstanding customer service and problem-solving support
- Build positive relationships with students, parents, and teammates
- Help create a welcoming, organized, and professional environment
Benefits
- Bonus based on performance
- Opportunity for advancement
- Training & development
- Paid training and ongoing professional development
- Flexible scheduling with full-time and part-time opportunities
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
