Front Desk Team Member

Charlotte Aquatics•Charlotte, NC

3d•$15 - $16

About The Position

At Charlotte Aquatics, we believe swim lessons are about more than learning strokes. We help children build life-saving skills, confidence, and a lifelong love of the water. Since 1996, we have had the privilege of providing more than 90,000 swim lessons to families throughout the Charlotte community. None of that would be possible without an incredible team of passionate people who care deeply about making a difference. As a Customer Experience Specialist, you will often be the first person a family interacts with. Whether answering questions from a nervous first-time parent, helping a family find the right class, or welcoming students through our doors, you play a vital role in creating an exceptional experience for every family.

Requirements

Excellent written and verbal communication skills
Friendly, positive, and professional demeanor
Strong organizational and multitasking abilities
A genuine passion for helping children and families
Ability to work both independently and as part of a team
Growth mindset and willingness to learn

Nice To Haves

No swim experience is required. We provide all necessary training.

Responsibilities

Serve as a friendly and knowledgeable resource for current and prospective families
Answer phone calls, emails, and in-person inquiries
Help families select the appropriate program and schedule
Assist with registration, account management, and payments
Provide outstanding customer service and problem-solving support
Build positive relationships with students, parents, and teammates
Help create a welcoming, organized, and professional environment