Front Desk Support Staff (Office Specialist 2)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!
Requirements
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.
- Experience organizing, prioritizing, and completing work accurately and consistently while maintaining attention to detail in a fast-paced or high-volume environment.
- Experience explaining rules, regulations and procedures for a program/service.
- Strong time management
- Experience with computers includes processing, entering and verifying detailed data.
- Experience communicating with and resolving conflicts/disputes with clients or customers/experience working with a diverse population
- Must possess a valid driver's license and acceptable driving record to use state vehicles.
- A good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
- Ability to interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions.
- Ability to encounter stressful situations that require quick decision-making to ensure safety of yourself and others.
- Ability to work in a fast paced environment with constantly evolving policies and procedures.
- Ability to perform repetitive motions, prolonged sitting, and daily computer and technology use.
Nice To Haves
- Creative, ambitious, intuitive, objective, thorough
Responsibilities
- Provide general or program-specific information or resources to clients, staff, and stakeholders either in person, phone, or email inquiries working primarily in a reception area environment.
- Coordinate and manage the scheduling and reservation of conference and meeting rooms to ensure smooth operations.
- Prepare funding requests on behalf of case workers to support program needs.
- Maintain and update the internal administrative desk manual and internal procedures to keep procedures clear and current.
- Coordinate the ordering and upgrading of mobile devices for staff to maintain effective communication.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
