Front Office Support Specialist

Panoramic Health•Sarasota, FL

6d•Onsite

About The Position

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a fast-paced medical practice.

Requirements

High School diploma or GED
One year clinical experience preferred
Broad understanding of clinical operations and physician office practice
Basic proficiency in Microsoft word and Outlook
Ability to communicate effectively and clearly with all internal and external customers
Good business office organizational skills, detail-oriented with excellent follow-up
Ability to juggle multiple priorities successfully
Extremely strong organizational and communication skills
Works well in Teams-can work with others but flexible enough to work independently also
Knowledge of HIPPA regulations and dedicated to adhering to all aspects
Ability to work with others in a team environment
Ability to accept direction from superiors
Ability to follow Company policies and procedures
Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

Nice To Haves

Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred
Previous EMR use preferred

Responsibilities

Managing phone calls and messages
Scheduling patient appointments in person and over the phone
Checking patients in and out
Collecting and verifying patient insurance information
Collecting patient demographic information
Collecting and posting payments
Managing electronic medical records
Facilitating correspondence between healthcare organizations
Demonstrate phone etiquette that is accordance with FKP Standards of Behaviors
Review and complete inbox tasks daily
Answer and handle phone calls swiftly, answer voice mail daily
Respond to patient concerns in accordance with established policies and standards
Maintain cleanliness and supply inventory in lobby and work areas
Scan medical records and patient documents
Manual data entry
Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors
Maintains strict patient and employee confidentiality
Attends all mandatory staff meetings
Other routine duties as assigned