Front Office Specialist

QuickVisit Urgent Care • Osceola, IA

7d • Onsite

About The Position

We are seeking a full-time Front Office Specialist to become a part of our team working in the urgent care/primary care setting. Your main focus will be providing high-quality patient care as part of a healthcare team. You will work within the scope of the medical protocols established by the company and within the scope of duties assigned, to provide prompt, comprehensive and competent medical care. The ideal candidate is an experienced medical front office receptionist or assistant who has two years of customer experience, works well with others, and has a positive experience with patient care.

Requirements

• Two years of customer experience
• Experience with MS Word and MS Excel
• Knowledge of HIPAA
• Ability to work independently and as a team.
• High School graduate or equivalent
• 2 years of customer service required

Nice To Haves

• Experienced medical front office receptionist or assistant
• Knowledge of office equipment to include fax, scanner, and copy machine.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner.
• Must have a pleasant disposition with a desire to provide great customer service.
• Ability to check patients in and out at the front desk to ensure patient flow and when needed
• Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
• Understand Insurance verification process and data entry into EMR
• Must be organized and detail-oriented
• Provides solutions to patient problems and recognizes and seeks help in emergent/ hazardous situations
• Completes patient check-in/out procedures when necessary
• Obtains and accurately documents of each patient.
• Maintains examination room and stocks if necessary
• Adheres to infection control/safety guidelines and patient confidentiality policies
• Performs other duties as assigned
• Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions
• Taking deposits and getting change from the bank
• Must be willing to travel as needed to other clinics.
• Must maintain regular and sustained attendance.
• Job descriptions are subject to change, whether that is adding or taking away duties, by the discretion of the company.

Benefits

• Health, Dental, Vision Insurance
• Short Term Disability
• 401k Program
• PTO Employer covered
• Long Term Disability and Life Insurance Policy
• Employee Discount Program – Free visits to you and discounted care for your family!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED