Front Desk Supervisor

Great Escape Parks • Town of Queensbury, NY

33d • $20 - $21 • Onsite

About The Position

Supervise day to day operations and work activities of Front Office Agents at the Great Escape Lodge to ensure the highest degree of professionalism, customer service, and guest satisfaction.

Requirements

• High School diploma or equivalent
• Must be able to speak, understand, read and write English
• Exceptional work ethic and attention to detail
• Must be able to be on feet for a period of up to four (4) hours in length
• Possess ability to effectively promote and market all hotel and waterpark services
• Possess leadership and ability to communicate in a professional manner
• Possess ability to motivate, develop, and direct staff as they work
• Must be able to work weekends, holidays, and other shifts as necessary

Nice To Haves

• Bachelor's Degree in Hospitality preferred
• Up to 6 months experience in Front Office or related field preferred
• Computer literacy, plus knowledge of Microsoft Office and Opera products is desired

Responsibilities

• Ensure high level of positive guest comments
• Promote/sell in-house venues of hotel and waterpark
• Resolve guest concerns quickly, professionally, and effectively
• Continuous training of staff in Guest Service
• Increase revenues by controlling labor and other costs
• Investigate and resolve guest concerns in a courteous and professional manner
• Ensure maintenance and cleanliness of Front Office
• Multi task between reservations and the front desk responsibilities when reservations Supervisor is not available
• All other job duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED