Front Desk Supervisor

Staybridge Suites Albany•Albany, NY

8d•$18 - $18•Onsite

About The Position

We are looking for people that have a passion to serve and lead others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the successful training of your Front Desk Associates and the overall experience the guest will have. You understand that strong communication and timely reporting to keep departments informed enables smooth operations. If you are someone that has an eye for detail and wants to deliver first class guest services, our Front Desk Supervisor position may be the perfect opportunity for your talent to shine through and elevate your career.

Requirements

Excellent verbal and written English communication skills.
Ability to access, retrieve and leverage info from the hotel property management system.
Ability to handle cash or credit transactions.
Microsoft Office and Excel proficiency.
General office equipment and cash register operation knowledge.

Responsibilities

Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone answering.
Train and assist team members with their job functions to ensure optimum service to guests.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Monitor, observe and assist in evaluating team member performance.
Maintains and promotes a positive and cooperative work relationship with all hotel departments.
Performs any other duties as requested by your manager