Supervisor Front Desk

Hilton Grand Vacations • Myrtle Beach, SC

3d • Onsite

About The Position

This position serves as Front Office Supervisor and Resort Coordinator assisting with accounts payable, ordering, and special projects. As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards.

Requirements

• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.

Responsibilities

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
• Responsible for training and direction of new department Team Members.
• Provide ongoing training and support to the team.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
• Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
• Post miscellaneous charges as requested.
• Maintain a daily log of all guests’ opportunities with corrective action steps.
• Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
• Follow-up on credit opportunities during each shift
• Other duties as assigned by management.
• Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.
• Serve as Resort Coordinator
• Handle Accounts Payable – preparing bills to be paid by accounting.
• Order all Resort Supplies
• Special projects as requested by Resort Director or General Manager

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed