Front Desk Supervisor

Wellspring Hospitality LLC•Murrieta, CA

10h•Onsite

About The Position

At Murrieta Hot Springs Resort, we are dedicated to creating unforgettable guest experiences through exceptional service, wellness, and hospitality. Join our team and be part of a vibrant, guest-focused environment where your skills make a lasting impact. The Front Desk Supervisor oversees the daily operation of the Front Desk staff, ensuring that the guests are being served in a friendly, professional and courteous manner.

Requirements

High work ethic and self-initiative
Demonstrate proven decision making and problem-solving skills
Ability to calmly work with high demand and/or upset guests
Regular attendance according to established guidelines
May be required to work varying schedules to reflect the business needs of the property
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all time
Stand, sit and walk for varying lengths of time, often long periods of time
Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques
Push and pull carts weighing up to one hundred (100) pounds
Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record.
Good communication skills, both written and verbal, including in high pressure situations
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Know and be able to administer first aid
Direct evacuations in an emergency

Responsibilities

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff’s roles and duties and be able to perform duties at any given time.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Accurately check AM and PM discrepancy reports.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments.
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Be aware of and informed of all hotel activity daily, including banquet events, restaurant hours of operation, as well as local nearby events or activities, to assist guests, as well as manage operational fluctuations.
Act as the Front Office Manager on Duty (MOD) when a salaried leader is not present. Provide operational leadership, support front office associates, address guest concerns, make decisions within established guidelines, and escalate matters as necessary.
Perform other duties as assigned.