Front Desk Supervisor

New Castle Hotel • Saratoga Springs, NY

12d • Onsite

About The Position

Front Office/Desk Supervisor You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed.

Requirements

• At least one-two year of progressive experience at a hotel front desk or other customer related position.
• Good verbal and written English communication skills are required.
• You must be able to handle cash or credit transactions.
• Have front office software proficiency.

Nice To Haves

• Some college related course work helpful.
• A second language helpful.

Responsibilities

• Be Guest Centric – talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
• Be Employee Centric – train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
• Be a Role Model – help others make it to the next level like you did, so you can continue your own upward progression. Lead by example.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
• Be the Manager on Duty - if requested

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED