Front Desk Supervisor

Le Meridien Indianapolis • Indianapolis, IN

2d • Onsite

About The Position

Le Méridien Indianapolis is seeking a Front Desk Supervisor who is passionate about creating exceptional guest experiences and leading by example. This is a hands-on leadership role for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and isn't afraid to jump in wherever needed. As a Front Desk Supervisor, you'll play a key role in the daily operation of the Front Office, ensuring every guest receives warm, personalized service while supporting the team across all shifts. This is a working supervisor position where you will regularly work the Front Desk while leading the team and supporting daily operations.

Requirements

• Previous hotel Front Desk experience required.
• Must be able to work all shifts, including mornings, evenings, overnights (night audit), weekends, and holidays.
• Must have full scheduling flexibility and be willing to cover vacant shifts when needed.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent guest service skills with a passion for hospitality.
• Strong computer skills.
• Must be dependable, organized, and able to multitask effectively.
• Ability to stand for extended periods and occasionally lift up to 25 pounds.
• Previous hotel Front Desk experience is required.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills with the ability to prioritize tasks, multitask, and adapt to changing business needs.
• Must be dependable, proactive, and willing to jump in wherever needed to support the operation.
• Ability to stand and walk for extended periods, occasionally lift up to 25 pounds, and perform the physical demands of a Front Office environment.

Nice To Haves

• Supervisory experience preferred.
• Strong leadership, communication, coaching, and problem-solving skills.
• Passion for motivating teams and creating a positive workplace culture.
• Proven ability to promote guest loyalty programs and achieve performance goals, including Marriott Bonvoy enrollment.
• Experience with hotel property management systems preferred.
• Supervisory or leadership experience is strongly preferred.
• Must have a passion for hospitality and delivering exceptional guest experiences while leading by example.
• Proven ability to coach, motivate, and develop team members while fostering a positive and collaborative work environment.
• Ability to create engaging team incentives and recognition programs that improve morale, encourage teamwork, and drive results.
• Ability to drive Marriott Bonvoy enrollments by coaching associates, tracking enrollment performance, and inspiring the team to meet and exceed department goals.
• Knowledge of Marriott brand standards and hotel operations is preferred.
• Experience with hotel Property Management Systems (PMS), cash handling, reservations, and guest service procedures is preferred.

Responsibilities

• Lead the Front Desk team by providing support, coaching, and guidance throughout each shift.
• Deliver exceptional guest service and resolve guest concerns professionally and efficiently.
• Work a rotating schedule that includes morning, evening, overnight (audit), weekends, and holidays as business needs require.
• Cover open shifts and assist with staffing needs to ensure seamless hotel operations.
• Train and mentor new Front Desk associates while promoting Marriott and Le Méridien service standards.
• Develop fun and engaging team incentives that recognize performance, encourage teamwork, and boost associate morale.
• Drive Marriott Bonvoy enrollments by coaching associates on enrollment opportunities, tracking performance, and celebrating successes.
• Monitor guest service scores and identify opportunities to improve the overall guest experience.
• Ensure accurate check-in/check-out procedures, cash handling, and daily reports.
• Assist with guest requests, room assignments, upgrades, and special accommodations.
• Foster a positive, team-oriented work environment while maintaining high service standards.
• Provide real-time feedback, hold associates accountable to performance standards, and recognize outstanding performance.
• Build positive relationships with guests, associates, and other hotel departments while maintaining a high level of professionalism.

Benefits

• Opportunity to grow your hospitality career with a Marriott-branded hotel.
• Supportive leadership and collaborative team environment.
• Employee hotel discounts worldwide.
• Competitive pay and benefits for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed