Front Desk Supervisor | DoubleTree by Hilton Huntington

SHANER • Huntington, WV

1d • Onsite

About The Position

We're seeking a friendly, dependable Front Desk Supervisor to assist in leading our front office team and deliver exceptional guest experiences. If you're passionate about hospitality, enjoy leading others, and thrive in a fast-paced environment, we'd love to meet you! Shaner Hotels has an exciting opportunity to grow your hospitality career at the DoubleTree by Hilton Huntington! Located in downtown Huntington, West Virginia, near Marshall University, our hotel offers an exceptional environment for associates who are passionate about creating memorable guest experiences. The DoubleTree by Hilton Huntington features more than 20,000 square feet of flexible meeting space, a seasonal outdoor pool, and a variety of amenities designed to make every guest's stay comfortable and enjoyable. Whether guests are visiting for Marshall University Thundering Herd sporting events, business travel, meetings, or exploring the Huntington area, our team delivers the warm hospitality and service guests expect. Guests can enjoy delicious dining experiences at Doppio Albero Restaurant and unwind at Bootleggers Lounge, featuring comforting favorites and expertly crafted cocktails in a welcoming atmosphere. If you're looking for an exciting opportunity to begin or advance your hospitality career, the DoubleTree by Hilton Huntington is the perfect place to grow with Shaner Hotels. Join our team and become part of an award-winning hospitality organization focused on service excellence, teamwork, and career development.

Requirements

• At least 1 year of hotel front desk experience; supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• High school diploma or equivalent; some college is a plus.
• Bilingual (English/Spanish) is a plus.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Supervise daily front desk operations and support the front office team.
• Deliver outstanding guest service and resolve guest concerns promptly and professionally.
• Assist with check-in/check-out, guest payments, and cash handling procedures.
• Maintain knowledge of room availability, rates, hotel amenities, and local attractions.
• Ensure the front desk and lobby remain clean, organized, and welcoming.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED