Front Desk Agent | Huntington DoubleTree

Shaner Hotels • Huntington, WV

1d • Onsite

About The Position

The Front Desk Agent will be responsible for handling guest check-ins and check-outs, processing payments, and ensuring guest satisfaction by addressing complaints. This role requires adherence to hotel policies and procedures, including payment and cash handling. The agent will also be responsible for generating and distributing daily reports and resolving discrepancies with the housekeeping department. Other duties may be assigned as needed.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Clean criminal background & driving record.
• Availability for the 2nd shift during 3pm until 11pm is a MUST for this position.
• Nights and weekends!

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED