Front Desk Supervisor | Hotel Arboretum|Washington, DC

PM New•Washington, DC

18h•Onsite

About The Position

You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.

Requirements

High School diploma (or equivalent).
One to three years of related experience.
Ability to contribute to a collaborative and diverse team dynamic.
Ability to quickly assess situations and create effective resolutions to problems.
A passion for customer service.

Responsibilities

Ensuring effective collaboration and teamwork among front desk staff.
Staffing, scheduling, and expense management.
Communicating clearly and demonstrating a high level of professionalism.
Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
Stepping in to complete daily hotel front desk tasks.
Assisting Guest Services Manager with monitoring performance and attendance.
Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.