Front Desk Supervisor | Hotel Arboretum|Washington, DC
PM Hotel Group•Washington, DC
•Onsite
About The Position
The Front Desk Supervisor will be at the center of the hotel's front office, leading the front desk team and ensuring effective collaboration and teamwork among front desk staff. This role also involves developing leadership skills through managing staffing, scheduling, and expense management for the front office.
Requirements
- High School diploma (or equivalent)
- One to three years of related experience
- Ability to contribute to a collaborative and diverse team dynamic
- Ability to quickly assess situations and create effective resolutions to problems
- Passion for customer service
Responsibilities
- Communicate clearly and demonstrate a high level of professionalism
- Provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards
- Step in to complete daily hotel front desk tasks
- Assist Guest Services Manager with monitoring performance and attendance
- Balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches
Benefits
- Excellent pay
- Hotel discounts
- F&B discounts
- Opportunity to be part of an anything-but-standard growing hotel company
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
