FRONT DESK SUPERVISOR
Expotel Hospitality•Baton Rouge, LA
•Onsite
About The Position
Watermark BR, located in beautiful downtown, is looking for a full-time Front Desk (Guest Services) Supervisor, who would report to the Guest Services Manager / Director of Rooms. The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Requirements
- High School Diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Must have a valid driver’s license from the applicable state.
Nice To Haves
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
Responsibilities
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be familiar with all in-house groups.
Benefits
- Medical, dental and vision benefits.
- Life Insurance.
- Short-term and Long-term disability.
- Team Member Assistance Plan.
- Discounted Rooms Programs.
- Paid Holidays.
- Paid Vacation & Sick Time.
- 401(k) Retirement Savings Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
