Front Desk Supervisor

Atrium Hospitality • Bowling Green, KY

1d • Onsite

About The Position

The Front Desk Supervisor at the Bowling Green Holiday Inn is responsible for overseeing daily front desk operations, ensuring efficient check-ins and check-outs, and providing exceptional guest experiences. This role involves coaching, training, and motivating front desk associates, handling guest concerns with urgency, and monitoring cash handling, shift reports, and compliance with brand and safety standards. The supervisor is also expected to assist with various front desk tasks as needed, such as answering phones, updating the reader board, and assisting with VIP arrivals. Atrium Hospitality, the managing company, emphasizes values like Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, and is committed to career growth, associate development, and community involvement through pillars including Wellness, Embracing those with Disabilities, Sustainability, and Education.

Requirements

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed