Front Desk Supervisor
About The Position
At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our stewardship delivers a distinctive and exceptional guest experience. Join our team of Experience Curators! AC Hotel Palo Alto and Hotel Citrine represent two inspiring expressions of modern hospitality. AC Hotels by Marriott offers refined simplicity rooted in European design—where intention, clarity, and effortless service define the guest journey. Hotel Citrine, a Tribute Portfolio Hotel, delivers vibrant, mindful experiences driven by sustainability, personality, and a “live brightly” ethos. Coury Hospitality has an exciting opportunity for a Front Desk Supervisor who can lead thoughtfully across both styles—balancing intuitive, understated service with warmth, creativity, and energy.
Requirements
- Previous Front Desk or hotel guest services experience
- Prior supervisory or leadership experience preferred
- Strong customer service and conflict-resolution skills
- Knowledge of hotel systems (Opera or Lightspeed a plus)
- Basic accounting and cash-handling experience
- Ability to multitask and make sound decisions quickly
- Flexibility to work mornings, evenings, weekends, and holidays as needed
- Lead with empathy, professionalism, and a service-first mindset
- Excel in fast-paced environments and remain calm under pressure
- Enjoy coaching and supervising team members
- Communicate clearly and confidently with guests and colleagues
- Are detail-oriented, organized, and tech-comfortable
- Take pride in creating seamless, memorable guest experiences
- Bring curiosity about sustainability, hospitality trends, and local culture
Responsibilities
- Leading by example to deliver seamless, personalized, and brand-aligned guest service
- Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
- Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
- Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
- Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
- Collaborating closely with the Front Office Manager and cross-functional hotel teams
- Ensuring proper cash handling, key control, and adherence to accounting procedures
- Communicating guest preferences and special requests to relevant departments
- Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
- Maintaining confidentiality of all guest and hotel information
- Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values
Benefits
- Experience two distinctive hospitality brands under one values-driven company
- Work in design-forward, thoughtfully curated hotel environments
- Create guest experiences that balance clarity, warmth, and sustainability
- Collaborate with teams that value intention, innovation, and excellence
- Grow your leadership career with Coury Hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
