Front Desk Supervisor
Atrium Hospitality•Charlotte, NC
•Onsite
About The Position
The Front Desk Supervisor role at Hilton Charlotte Airport, part of Atrium Hospitality, is a full-time position focused on overseeing daily front desk operations. The role emphasizes teamwork, service excellence, and creating a positive environment for both guests and staff. The company, Atrium, values service, perseverance, inclusion, respect, innovation, and teamwork, and offers significant opportunities for career growth and development.
Requirements
- Customer service and leadership experience.
- Strong communication skills.
- Detail-oriented and organized.
- Tech confident (hotel systems, emails, reports).
- Able to lift 50 lbs and stay on your feet.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with grace, urgency, and a can-do attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Assist with various front desk tasks as needed, such as answering phones, updating the reader board, or helping with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on brands and services
- Atrium Traveler and brand discount programs
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
