Front Desk Supervisor
Courtyard by Marriott (Crestline Hotels and Resorts)•Columbus, OH
•$17 - $17
About The Position
The Front Desk Supervisor oversees front desk operations to support productivity, employee morale, and guest service. The role handles guest registration, room assignments, room keys, messages, reservations, room and guest-account records, billing, and payment collection. The supervisor also assists guests with check-in and check-out and responds to requests, questions, and problems in accordance with standard operating procedures and empowerment guidelines.
Requirements
- High school graduate or General Education Degree (GED).
- Basic computer skills required.
Nice To Haves
- Two to three years of supervisory experience preferred, including at least one year of front desk experience.
Responsibilities
- Greet, register, and assign rooms to hotel guests.
- Verify customers’ credit and establish payment arrangements for accommodations.
- Contact housekeeping or maintenance staff when guests report problems.
- Make and confirm reservations.
- Issue room keys and provide escort instructions to bellhops.
- Maintain records of room availability and guest accounts, manually or using computers.
- Post charges for rooms, food, liquor, telephone calls, and other items to ledgers manually or using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints and refer customers to managers as necessary.
- Answer questions about hotel services, guest registration, and travel directions, or recommend shopping, dining, and entertainment options.
- Clean and maintain the lobby and common areas, including restocking supplies and watering plants.
- Plan, schedule, or supervise other employees’ work.
- Notify housekeeping staff when rooms are vacant and ready for cleaning.
- Assist guests with check-in, check-out, and special service or information requests in accordance with standard operating procedures.
- Assist in training new associates and provide ongoing training to agents as cashiers.
- Ensure staff members are familiar with hotel emergency procedures.
- Work with desk agents to balance at the end of each shift and ensure the shift checklist is completed.
- Greet guests promptly and professionally and address questions and problems within empowerment guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
