Experience Front Desk Supervisor Hotel Saint Louis

Restoration St Louis Inc • St. Louis, MO

15h • Onsite

About The Position

We are seeking a strong, experienced Front Desk Supervisor to lead our front office team and ensure every guest receives exceptional service from arrival to departure. This role is ideal for a hands-on leader who thrives in a fast-paced hospitality environment, sets high standards, and leads by example.

Requirements

• 3–5+ years of hotel front desk experience, with at least 1–2 years in a supervisory or leadership role
• Strong leadership and team-building skills
• Excellent communication and conflict resolution abilities
• Proven ability to manage high-pressure situations with professionalism
• Solid understanding of hotel operations, reservations systems, and guest service standards
• Flexible availability, including evenings, weekends, and holidays

Nice To Haves

• Experience with property management systems (PMS) such as Opera, FOSSE, or similar
• Background in training and developing high-performing teams
• Strong attention to detail and organizational skills

Responsibilities

• Supervise daily front desk operations, ensuring efficiency, accuracy, and professionalism
• Lead, coach, and motivate front desk agents to deliver outstanding guest service
• Serve as the primary point of contact for escalated guest concerns and VIP requests
• Monitor check-in/check-out processes to ensure a smooth and welcoming experience
• Train new team members and reinforce service standards and hotel policies
• Assist with scheduling, shift coverage, and staff performance management
• Ensure proper handling of reservations, billing, and cash transactions
• Coordinate closely with housekeeping, maintenance, and management to meet guest needs
• Maintain a polished, organized, and guest-ready front desk environment

Benefits

• Competitive pay based on experience
• Opportunities for growth within the hotel
• Supportive and team-oriented work environment
• The chance to play a key leadership role in delivering exceptional guest experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees