Experience Front Office Manager Hotel Saint Louis

Restoration St Louis Inc•St. Louis, MO

15h•Onsite

About The Position

We are seeking a highly experienced Front Office Manager to lead and oversee all front office operations. This role requires a seasoned professional with a strong background in team leadership, operational efficiency, and delivering exceptional customer or guest experiences. The ideal candidate brings a hands-on management style, thrives in fast-paced environments, and consistently drives high performance standards.

Requirements

5+ years of front office management experience (hospitality, healthcare, corporate, or similar environment)
Proven leadership experience managing teams and driving performance
Strong operational knowledge and ability to manage multiple priorities
Excellent communication, interpersonal, and problem-solving skills
Demonstrated ability to handle high-pressure situations with confidence and professionalism
Proficiency with office systems, scheduling tools, and customer management platforms

Nice To Haves

Bachelor’s degree in Business Administration, Hospitality Management, or related field
Experience improving processes and implementing operational efficiencies
Track record of increasing customer satisfaction and team productivity

Responsibilities

Oversee daily front office operations to ensure smooth, efficient service delivery
Lead, train, and develop front office staff, setting clear expectations and accountability standards
Maintain a high level of customer/guest satisfaction by resolving issues promptly and professionally
Implement and enforce policies, procedures, and service standards
Manage scheduling, staffing levels, and workflow to optimize productivity
Monitor performance metrics and identify opportunities for improvement
Collaborate with other departments to ensure seamless operations
Handle escalated concerns with professionalism and sound judgment