Front Desk Supervisor

Blue Sky Hospitality Solutions • Baton Rouge, LA

4d • $17 - $20 • Onsite

About The Position

The Front Desk Supervisor oversees daily front desk operations to ensure exceptional guest service, efficient check-in and check-out processes, and smooth coordination with other hotel departments. This role supports and leads front desk staff while maintaining high service standards and resolving guest concerns.

Requirements

• High school diploma or equivalent
• 2+ years of hotel front desk experience
• Strong leadership, communication, and problem-solving skills.
• Proficiency with hotel property management systems (PMS) and basic computer skills.
• Ability to work flexible schedules, including nights, weekends, and holidays.

Nice To Haves

• associate or bachelor’s degree preferred
• prior supervisory experience preferred

Responsibilities

• Supervise front desk team, including scheduling, training, and performance management.
• Ensure prompt, courteous, and professional guest service at all times.
• Oversee check-in and check-out procedures, room assignments, and billing accuracy.
• Handle guest complaints or issues and resolve them in a timely and professional manner.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Monitor room availability, reservations, and occupancy levels.
• Assist with front desk operations during peak times.
• Maintain accurate records, reports, and cash handling procedures.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED