Front Desk Supervisor

Rochester Airport Marriott • Rochester, NY

50d • Onsite

About The Position

Front Desk Supervisor Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Supervisor for the Rochester Airport Marriott

Requirements

• Be able to manage time effectively, complete required tasks on time
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
• High School diploma or equivalent required
• Stable work history required

Responsibilities

• Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards
• Train, schedule, and support front desk staff; monitor performance and assist with onboarding
• Handle guest concerns and resolve issues promptly and professionally
• Review room inventory, guest accounts, and reports for accuracy
• Maintain lobby, front desk, and public areas for cleanliness and presentation
• Manage supplies, key control, and ensure secure cash-handling procedures
• Collaborate with other departments to ensure smooth operations
• Communicate effectively with the General Manager and assist with projects as assigned

Benefits

• 401K
• Promotional opportunities with a growing company
• Paid Training
• Health Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED