Front Desk Supervisor

Donohoe Hospitality Services•College Park, MD

2d•$19 - $21•Onsite

About The Position

The Cambria Hotel College Park is where style meets comfort in the heart of a vibrant university town. We blend upscale amenities with a laid-back vibe, offering guests a fresh take on modern hospitality. Whether they’re here for business, leisure, or a little bit of both, our team delivers personalized service that makes every stay feel effortless. We’re passionate about creating memorable moments—and we do it with energy, warmth, and a touch of local flair.

Requirements

2+ years of front desk or guest services experience (hotel experience preferred)
1+ year in a supervisory or leadership role
Strong communication and conflict resolution skills
Familiarity with property management systems (Opera, OnQ, or similar)
Flexibility to work evenings, weekends, and holidays
A polished presence, professional demeanor, and guest-first attitude
Passion for hospitality and a drive to grow

Responsibilities

Lead the front desk team with confidence, clarity, and charisma
Ensure smooth daily operations—from check-ins to check-outs and everything in between
Resolve guest issues with empathy, urgency, and a solutions-first mindset
Train, coach, and inspire team members to deliver standout service
Monitor performance metrics and maintain brand standards
Collaborate with housekeeping, engineering, and F&B to ensure seamless guest experiences
Handle cash, billing, and system audits with precision and integrity
Be the go-to for guests, team members, and leadership alike
The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.