Front Desk Supervisor

Plymouth Crowne Plaza Minneapolis West•Plymouth, MN

13d

About The Position

The Crowne Plaza Minneapolis West is looking for a passionate and experienced Front Desk Supervisor to join our team and help lead the front office to success. In this key role, you’ll support the Front Desk Manager in overseeing daily operations, ensuring exceptional guest experiences, and driving occupancy and revenue goals. You’ll also inspire, train, and develop your team—creating a welcoming environment where both guests and employees thrive. At Regency Hotel Management , hospitality is more than our business—it’s who we are. Since 1965, we’ve specialized in maximizing profitability and asset value for our partners through hands-on, expert hotel management. Our growing portfolio spans multiple properties nationwide, offering exciting opportunities for career-minded individuals dedicated to exceptional guest service. Regency Hotel Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Requirements

Excellent verbal and written communication skills in English.
Strong mathematical, organizational, and problem-solving abilities.
Proficiency in Microsoft Word and Excel.
Minimum of 2 years of hotel front office experience preferred.
Experience with Opera PMS and IHG systems preferred.
High school diploma or GED required; degree in Hospitality Management preferred.
Ability to occasionally lift up to 35 lbs.
Professional, well-groomed appearance consistent with company standards.

Nice To Haves

Experience with Opera PMS and IHG systems preferred.
degree in Hospitality Management preferred.

Responsibilities

Support the Front Desk Manager with daily operations and overall team performance.
Prepare weekly sales forecasts and business reports to support strategic planning.
Create and manage front desk schedules, adjusting staffing based on occupancy and business needs.
Oversee check-in, check-out, and reservation procedures to ensure efficient, professional service.
Collaborate with other departments to ensure smooth communication and guest satisfaction.
Monitor room rates, inventory, and revenue strategies to maximize occupancy and ADR.
Maintain accurate records of occupancy, arrivals, departures, and reservation activity.
Handle guest inquiries and resolve concerns promptly to ensure outstanding service.
Train, coach, and mentor front desk staff to promote growth and engagement.
Participate in departmental budgeting, staffing forecasts, and expense monitoring to ensure cost control.
Represent the hotel positively in all interactions and uphold a strong service culture.