Front Desk Supervisor

Hilton Grand Vacations • Gulf Stream, FL

11d • Onsite

About The Position

Hilton Grand Vacations is seeking a Front Desk Supervisor for the Gulfstream Manor Resort in Delray Beach, FL. The primary mission of this role is to ensure every interaction with owners and guests is an unforgettable and delightful experience from arrival to departure. This is an opportunity to be part of a dynamic and passionate team committed to excellence.

Requirements

• High School Diploma/GED
• Ability to read, analyze and interpret complex documents.
• Ability to build and interpret business communications and reports.
• Basic mathematical skills.
• Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
• Excellent interpersonal and service skills.
• Ability to resolve conflict, think on their feet, influence, and mentor others.
• Must have digital computer skills and the ability to work with multiple applications.
• Ability to multi-task.
• Effective verbal and written communication skills with the ability to communicate well with guests in English.
• Able to work varied shifts, including weekends and holidays.
• Able to stand/walk for extended periods of time.

Nice To Haves

• 3+ Years of Hospitality or related experience
• 2+ years of prior management/supervisory experience

Responsibilities

• Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
• Responsible for training and direction of new department Team Members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Maintain a daily log of all guest's opportunities with corrective action steps and containing member/guest communicating special request.
• Address and resolve escalated guest concerns promptly and ensure a positive, memorable experience for our owners and guests.
• Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisor for handling.
• Setting the house 14 days in advance, ensuring the matrix is correct with availability.
• Responsible reconciling night audit and all supporting documentation is accurate.
• Assist with coverage of Team Member's while on PTO and/or call-outs.
• Other duties as assigned by management.

Benefits

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED