Front Desk Supervisor

Downstream Casino Resort • Quapaw, OK

5d • Onsite

About The Position

The Front Desk Supervisor oversees and assists with the daily work assignments of the Front Desk and Bell Stand. This role involves investigating and resolving guest situations, preparing daily reports, and performing general administrative duties. The supervisor also handles special assignments, participates in hiring and training staff, and ensures compliance with purchasing and HR policies. They are responsible for communicating and coordinating with related areas to ensure effective operations, promoting positive public/employee relations, and maintaining a clean, safe, and professional work environment. The role requires adherence to attendance guidelines, company policies, and participation in training meetings. Duties are subject to change, and hours are determined by a 24-hour schedule. The Front Desk Supervisor is expected to be an outstanding example and a credit to Downstream Casino Resort.

Requirements

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Must possess excellent communication skills.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to write routine correspondence and to speak effectively to the public, other staff and customers.
• Must have the ability to deal effectively and interact well with the customers and other staff.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Work nights, weekends and holidays as required.
• Must be able to be approved for and maintain a valid Downstream Nation license.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.
• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be capable of operating office equipment including, but not limited to, PC and hotel systems software.
• Adequate manual dexterity to operate office equipment.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

• Two years of prior supervisory management experience preferred.
• Previous customer service experience preferred.

Responsibilities

• Oversees and assists with daily work assignments of Front Desk and Bell Stand.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Prepares and processes daily reports and performs other general administrative duties as appropriate.
• Performs special assignments such as preparing junket and resort sales room packages.
• Participates in and under the direction of the Front Desk Manager, interview, hires, trains, schedules, appraises and supervises all directly assigned personnel.
• Adheres to all Purchasing and HR compliance policies.
• Performs subordinate duties as necessary.
• Communicate and coordinate with related areas as needed to ensure effective operations.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Maintains a professional work environment with staff.
• Inform manager as necessary.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED