Front Desk Supervisor | Delta Southbank | Jacksonville, FL
PM New•Jacksonville, FL
•Onsite
About The Position
You will be at the center of the hotel's universe - the front office. You will have an opportunity to stretch your leadership muscles: as the front desk team leader, you’ll be responsible for ensuring effective collaboration and teamwork among front desk staff. In addition, you'll get a glimpse of the business side of the front office: staffing, scheduling, and expense management are all also vital pieces of your development and growth as a leader.
Requirements
- High School diploma (or equivalent)
- One to three years of related experience
- Ability to contribute to a collaborative and diverse team dynamic
- Ability to quickly assess situations and create effective resolutions to problems
- A passion for customer service
Responsibilities
- Ensuring effective collaboration and teamwork among front desk staff.
- Staffing, scheduling, and expense management.
- Communicating clearly and demonstrating a high level of professionalism.
- Providing training and guidance for front desk staff on hotel standard operating procedures and departmental standards.
- Stepping in to complete daily hotel front desk tasks.
- Assisting Guest Services Manager with monitoring performance and attendance.
- Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches.
Benefits
- Excellent pay
- Hotel discounts
- F&B discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
