Casualty Claim Supervisor - Jacksonville, FL

Stillwater Insurance Group•Jacksonville, FL

9h•Onsite

About The Position

Join a collaborative, service-focused team where leadership, technical expertise, and customer advocacy matter. At Stillwater Insurance Group, the Casualty Claim Supervisor plays a critical role in driving high-quality claims outcomes by leading, mentoring, and supporting a team of casualty claim professionals while ensuring accurate, compliant, and timely claim resolution. Stillwater Insurance Group is a mid-sized national insurance provider offering home, auto, umbrella, and commercial insurance products across all 50 states. Headquartered in Jacksonville, Florida, with offices in New York and Omaha, we are known for our supportive culture, strong values, and people-first approach. Our employees consistently describe Stillwater as a place with great people, accessible leadership, and a genuine commitment to integrity. We emphasize teamwork, professional development, and internal growth within a positive, high-performing environment. The Casualty Claim Supervisor is responsible for leading and developing a team of casualty claim adjusters handling auto liability, bodily injury, property damage, and related first and third-party claims across our 50-state book of business. This is an in-office, desk-based leadership role located in Jacksonville, FL. The position requires strong technical casualty claims expertise, proven people leadership skills, and the ability to guide the team through complex liability, coverage, negotiation, and customer service challenges while ensuring compliance with regulatory and internal standards.

Requirements

Bachelor’s degree (BA/BS/BBA) or equivalent combination of education and relevant experience
5 to 7 years of casualty, first and third party, multi-state claims experience
2 to 3 years of leadership experience in a business role within claims
Demonstrated experience handling complex liability and injury claims
Strong analytical, decision-making, and negotiation skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office applications, including Excel
Ability to manage competing priorities in a fast-paced environment
Commitment to ethical standards, accuracy, and regulatory compliance
Ability to maintain required adjuster licenses and continuing education

Nice To Haves

Familiarity with litigated claims, attorney involvement, and injury evaluation
Working knowledge of regulatory complaint handling (e.g., DOI complaints)

Responsibilities

Supervise, coach, and develop a team of casualty claim adjusters handling auto liability, bodily injury, and property damage claims
Provide technical guidance and direction on complex coverage, liability, and damage evaluations
Review and approve claim decisions, settlements, and reserves within assigned authority levels
Serve as an escalation point for complex, high-exposure, disputed, or sensitive claims
Conduct regular file reviews, audits, and performance feedback sessions
Support adjuster onboarding, training, licensing, and continuing education requirements
Partner with management to set performance goals, monitor workloads, and address resource needs
Foster a culture of accountability, collaboration, and customer-focused claim handling
Ensure accurate interpretation and application of policy language and coverage determinations
Guide the handling of litigated claims, attorney-represented matters, and complex injury exposures
Oversee preparation and review of professional correspondence, including reservations of rights, coverage position letters, and settlement communications
Ensure proper identification and pursuit of subrogation opportunities
Ensure team compliance with state insurance laws, Unfair/Fair Claims Practices, and internal claims handling standards
Monitor claim quality, timeliness, diary management, and documentation standards
Assist with regulatory inquiries, complaints, and internal or external audits
Support effective communication with insureds, claimants, agents, attorneys, and internal partners
Address escalated customer concerns with professionalism and solutions-focused leadership
Balance customer service excellence with risk management and company financial stewardship