Guest Service Agent | Delta By Marriott Southbank Hotel | Jacksonville, FL
About The Position
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area. Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Requirements
- High School diploma (or equivalent)
- Previous customer service experience
- Excellent written and verbal communication skills
- Cash handling experience
- Knowledgeable of computerized systems
- Ability to work flexible hours (nights, weekends, holidays)
- Ability to work under pressure
- Strong leadership abilities
Nice To Haves
- Three to six months of related experience
- People-person
- Excellent knowledge of the local area
- Excellent computer skills
- Enjoy conversing with a diverse public
- High energy driven individual
Responsibilities
- Ensure all guests receive excellent service from check-in to check-out.
- Communicate clearly and demonstrate a high level of professionalism.
- Provide exceptional customer service and handle challenging situations.
- Share knowledge of local happenings (restaurants, entertainment, sporting events) with guests.
- Handle cash responsibly and reliably.
- Utilize computers, databases, and property management systems efficiently.
- Interact with all hotel guests and team members in a polite and positive manner at all times.
- Fulfill requests (even challenging ones) in a timely manner.
Benefits
- Excellent pay
- Hotel discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
