Front Desk Supervisor - Plunge Beach Resort

Coury Hospitality•Lauderdale by the Sea, FL

1d•Onsite

About The Position

The Front Desk Supervisor at Plunge Beach Resort is responsible for delivering exceptional guest service in a fast-paced environment. This role involves overseeing the check-in/check-out processes, managing guest accounts and payments, and ensuring smooth operations of the front office. The supervisor will also train and guide Front Desk Agents, resolve guest concerns, and collaborate with other departments to ensure a seamless guest experience.

Requirements

High school diploma required
2+ years of hotel front office/reservations experience
Proficiency with hotel PMS systems (Opera, OnQ, etc.)
Strong communication, organization, and problem‑solving skills; ability to multitask under pressure.
Excellent guest‑service skills and ability to handle difficult situations professionally.
Basic accounting/cash‑handling knowledge and computer proficiency.
Strong knowledge of hotel facilities and local area; reliable attendance and punctuality.

Nice To Haves

hospitality degree preferred
supervisory experience preferred

Responsibilities

Deliver exceptional guest service in a fast‑paced environment; greet and assist guests and visitors promptly and professionally.
Oversee check‑in/check‑out processes, create accurate guest accounts, manage room changes, and handle payments in accordance with cash‑handling and accounting procedures.
Maintain strong knowledge of hotel services, amenities, rates, promotions, room types, and local attractions.
Support, train, and guide Front Desk Agents; provide feedback and uphold company policies and service standards.
Resolve guest concerns with empathy and effective service recovery; communicate special requests and relevant information to appropriate departments.
Ensure proper key control, security procedures, and adherence to safety and emergency protocols.
Collaborate closely with Valet, Bell, Sales, and Accounting teams to ensure smooth operations and strong teamwork.
Manage lost and found, report maintenance issues, and document accidents or unsafe conditions.
Maintain professional appearance, confidentiality, and compliance with hotel standards.
Perform additional duties as assigned.