Front Desk Supervisor-Holiday Hills Resort

Holiday Inn Club Vacations•Branson, MO

About The Position

The Front Desk Supervisor will assist in leading the team by creating a warm, inviting, and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition. At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

Requirements

High school diploma or GED
Previous experience in a Front Office, Reservations, or Customer Service is required
Must be proficient in working with Microsoft Office.
Must have excellent guest and employee relations skills.
Ideal candidates will have exceptional verbal and written communication skills.
Demonstrates a sincere dedication to providing an unsurpassed level of ownership and guest satisfaction
Demonstrates a professional business appearance and upbeat, pleasant personality
Demonstrates a high degree of judgement and makes sound decisions

Nice To Haves

Preferred 2 years of experience in a supervisory role

Responsibilities

Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.) are completed in accordance with company standards.
Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling.
Assist the Guest Services Manager in the creation and implementation of action plans to increase departmental scores.
Assist the Guest Services Manager in producing certain management reports on a weekly or monthly basis.
Other projects as assigned by the General Manager, Senior Guest Services Manager, or Guest Services Manager.
Observe and provide direct constructive feedback to employees. Displays unique problem-solving to obtain a positive outcome in adverse guest and employee situations. Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc.
Along with the Guest Services Manager, the Guest Services Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations.
Responsible for assisting in training all new team members and certifying them in processes.