Resort Front Desk Associate

Ocean Reef Resort • Myrtle Beach, SC

1d

About The Position

The Resort Front Desk Associate plays a key role in shaping the guest experience from arrival to departure. This position serves as a primary point of contact for visitors, assisting with check-in and check-out procedures, coordinating room assignments, processing payments, and responding to guest needs. The ideal candidate is service-focused, organized, and committed to creating a welcoming and memorable stay for every guest.

Requirements

• Flexibility to work a variety of shifts based on business needs, including evenings, weekends, and holidays common in hospitality environments
• Strong organizational skills with careful attention to detail
• A genuine commitment to delivering outstanding service to guests and fellow team members
• Dependable work habits and a consistent record of reliability and professionalism
• Ability to work cooperatively with others in a team-oriented environment
• Clear and professional communication skills when interacting with guests, colleagues, and supervisors

Responsibilities

• Welcome guests upon arrival and provide courteous, professional assistance throughout their stay
• Complete guest check-in procedures, assign rooms, and coordinate accommodations for special requests whenever possible
• Maintain proper inventory and control of guest room keys in accordance with company procedures
• Some front desk experience, but not required
• Handle guest departures by finalizing accounts and completing check-out transactions
• Communicate guest requests to appropriate departments by submitting housekeeping or maintenance service requests
• Address guest concerns promptly and work to resolve issues in a positive and professional manner
• Accurately process payments, including cash and credit card transactions
• Follow up with guests during their stay to ensure satisfaction and address any needs
• Review registration details in the system to confirm accuracy of guest information, payment methods, and booking details
• Support other front office operations during high-volume periods or when additional assistance is needed
• Provide helpful information regarding resort amenities, property events, nearby attractions, and local directions
• Perform additional duties as assigned by management

Benefits

• All team members enjoy WEEKLY PAY!
• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees