Front Desk Supervisor

Four Seasons • New Orleans, LA

4d • Onsite

About The Position

Four Seasons Hotel and Residences New Orleans is seeking a Front Desk Supervisor to join their dynamic Front Office team. This role involves leading Front Desk operations during an assigned shift, ensuring exceptional guest service, and supporting team members. Responsibilities include welcoming and registering guests, managing arrivals and departures, addressing guest requests, and providing personalized recommendations to create memorable experiences, all while upholding Four Seasons' world-class standards.

Requirements

• At least 2 years in Hotel Hospitality, particularly Front Office- luxury experience is preferred.
• Proficiency in OPERA knowledge and Microsoft Office suite is required.
• Valid U.S. Work authorization
• Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional service experiences for residents, guests, colleagues, and team members alike.
• Demonstrate strong organizational skills and the ability to work independently, effectively managing priorities, adapting to changing demands, and performing with excellence in a fast-paced environment.
• Exceptional communication skills to engage with guests and team members.
• Demonstrate exceptional attention to detail and accuracy while completing guest documentation, financial transactions, and operational records with precision and efficiency.
• Demonstrate proficiency with hotel systems and technology essential to delivering exceptional guest service and operational excellence.

Nice To Haves

• Previous supervisory experience preferred.

Responsibilities

• Provide leadership, training, and real-time support to Front Desk team members, fostering a culture of service excellence, accountability, and teamwork.
• Welcome, register, and check out guests efficiently while managing room assignments, billing, and payment transactions with accuracy.
• Anticipate guest needs, resolve concerns with professionalism, and deliver personalized recommendations that enhance the overall guest experience.
• Collaborate closely with Guest Experience, Concierge, and hotel teams to execute elevated service standards and provide Manager on Duty support as needed.
• Utilize hotel systems to manage guest accounts, reservations, room inventory, daily reports, and operational procedures while maintaining compliance with Four Seasons standards.

Benefits

• world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed