Front Desk Supervisor

BMI Hospitality Management • Seattle, WA

1d • Onsite

About The Position

The Holiday Inn Express Seattle Downtown – Lake Union is looking to hire a Front Desk Supervisor. This role involves providing exceptional guest service, training front office staff, managing guest accounts, and handling guest requests and concerns.

Requirements

• Must be able to stand for extended periods of time
• Be outgoing and friendly
• Must have some supervisory experience
• Some customer service experience required, preferably in a hotel setting

Responsibilities

• Provide exceptional guest service to all hotel guests
• Provide training to front office staff as directed by Management
• Assigns duties to Guest Service Representatives and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Greet and check guests into and out of the hotel
• Handle all guest requests and/or concerns in a professional and courteous manner
• Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy
• Answer phones

Benefits

• Medical
• dental
• vision
• Competitive performance bonuses
• Employee discounts at IHG Hotels worldwide
• 401k with match
• Commuter benefits
• Seattle Paid Safe Sick Leave
• Vacation time accrued based on hours worked
• Overtime pay for holidays worked
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed