Front Desk Supervisor

Gold’s Gyms of the Carolinas

1d•Onsite

About The Position

The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management. Responsibilities also include overseeing Kids Club staffing, scheduling, safety, and daily operations, as well as enforcing daily cleaning and operational checklists for front desk areas and supporting communication of maintenance issues.

Responsibilities

Set the tone for a professional, energetic, and welcoming front desk environment.
Lead by example in all member, guest, and staff interactions.
Create a culture of accountability, urgency, and performance.
Build strong member relationships and deliver a consistent club experience.
Ensure smooth and efficient check-in processes at all times.
Maintain a clean, organized, and professional front desk area.
Resolve member concerns promptly and escalate issues when needed.
Ensure policies and procedures are followed consistently by all front desk staff.
Build and manage weekly schedules for front desk and Kids Club coverage.
Ensure shifts are properly staffed and coverage gaps are addressed quickly.
Assist with hiring, onboarding, and training new front desk team members.
Monitor attendance, punctuality, and overall team accountability.
Drive Dollar Per Check-In (DPC) performance on a daily basis.
Coach the team on supplement sales, retail sales, and booking opportunities.
Execute promotions and maintain visible tracking of sales performance.
Support revenue growth through consistent front desk sales behaviors.
Drive consistent booking of fitness assessments for all new and existing members.
Train and hold front desk staff accountable to achieving a high booking percentage.
Partner with the Fitness Manager to improve booking.
Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.
Manage supplement and retail inventory levels and maintain accurate counts.
Place orders for supplements, retail items, and operational supplies as needed.
Ensure product displays are organized, stocked, and merchandised appropriately.
Minimize shrinkage and maintain inventory accountability.
Oversee Kids Club staffing, scheduling, safety, and daily operations.
Ensure cleanliness, compliance, and proper supervision standards are maintained.
Address parent concerns professionally and support a positive family experience.
Enforce daily cleaning and operational checklists for front desk areas.
Ensure laundry, towel stock, and front-end presentation standards are maintained.
Support communication of maintenance issues and follow-up on operational needs.
Communicate daily goals, expectations, and updates to the front desk team.
Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
Collaborate with the General Manager and Fitness Manager on performance and priorities.