Front Desk Supervisor

Cirque St. Armands Beachside•Sarasota, FL

8d•Onsite

About The Position

We are looking for a highly organized candidate for the position of Front Desk Supervisor. The Front Desk Supervisor is responsible for overseeing the daily operations of the resort's front desk and guest services team, ensuring an exceptional guest experience from arrival to departure. This role supervises front desk associates, coordinates guest check-in and check-out procedures, handles guest inquiries and concerns, and maintains the highest standards of hospitality and customer service. The Front Desk Supervisor serves as a key point of contact for guests and staff, ensuring efficient operations, accurate reservations management, and seamless communication between departments. The ideal candidate is a customer-focused leader with strong organizational skills, a passion for hospitality, and the ability to thrive in a fast-paced luxury oceanfront resort environment. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisor is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Requirements

High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities