Front Desk Staff (PT) - Dogpatch Boulders

Touchstone Climbing • San Francisco, CA

13d • Onsite

About The Position

Touchstone is hiring enthusiastic, friendly Front Desk Staff for Dogpatch Boulders. The front desk team is the first point of contact for members and guests and helps create a welcoming, supportive, and inclusive climbing community. This part-time position is limited to no more than 30 hours per week. Starting pay is $20.00 per hour; individual compensation decisions may take into account facility location and type, membership volume, experience, and job or position tenure. Additional opportunities to work with communities and classes may become available for interested candidates.

Requirements

• Flexible availability, including evenings and weekends.
• Passion for climbing and knowledge of climbing terminology and safety practices.
• Ability to remain friendly and calm while managing customer needs in a variety of situations.
• Self-directed and motivated, with the initiative to complete tasks that need attention.
• Comfort and proficiency working with computers and point-of-sale systems.
• Ability to multitask and work efficiently in a fast-paced environment.

Nice To Haves

• Customer service, service industry, or office management experience.
• Current CPR and First Aid certification.

Responsibilities

• Ensure visitors complete required waivers, check in, and follow gym policies.
• Welcome visitors, answer calls, and respond to emails at the front desk.
• Process memberships and online transactions.
• Manage calendar reservations.
• Address customer service challenges, respond to feedback, and resolve issues professionally.
• Sell merchandise and climbing gear in the retail shop.
• Help ensure climbing and gym safety standards are met, providing guidance professionally when needed.
• Maintain a clean gym and complete cleaning tasks.
• Support other team members and contribute to a positive team environment.

Benefits

• Medical Flexible Spending Account (FSA) with eligibility for pre-tax contributions toward medical expenses.
• Paid time off, including vacation and sick leave.
• Free gym membership with access to all Touchstone facilities.
• Flexible work schedule.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed