Front Desk Staff

Dave & Buster's Inc.•Capitol Heights, MD

5d•$15 - $21

About The Position

The Front Desk Staff member creates a positive and welcoming first impression for Guests and guides them through retail, game rental, and dining experiences. The role combines greeting and assisting Guests with coordinating game rentals, merchandise sales, telephone inquiries, seating, wait times, and transactions. It also includes preparing and maintaining the front desk and host station, supporting table turns, and working cooperatively with other Team Members in a fast-paced environment.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster's.
Must be friendly and able to smile frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds, move about the facility, stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Greet Guests warmly on arrival, assist them efficiently, and bid them farewell while checking that their experience was satisfactory and inviting them to return.
Coordinate Guest needs related to game rentals, merchandise sales, dining, and telephone inquiries.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action where appropriate, and notify a Manager when a Guest appears unhappy.
Prepare the station for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards; check and replenish supplies as needed.
Maintain the cleanliness and organization of the Front Desk and Host station, including keeping menus clean and stocked and bringing areas up to standard.
Discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts when applicable.
Maintain cooperative and harmonious working relationships with other Team Members and assist them as needed or as business dictates.
Support timely table turns by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to support fairness and balance in dining areas.
Manage Guest flow from the front doors, direct Guests as needed, and communicate wait-time information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Process bill transactions accurately and promptly, reconcile monies from assigned banks, and complete accurate To Go order transactions.
Sell merchandise from the Front Desk when applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.
Respond calmly to dissatisfied Guests and bring issues to the Manager's attention.