Front Desk Staff

Dave & Buster's•Capitol Heights, MD

4d•$15 - $21

About The Position

The Front Desk Staff member helps ensure Guests have a positive, welcoming first impression of Dave & Buster’s. The role guides Guests through retail, game rental, and dining experiences by greeting them, coordinating services, managing seating and wait times, processing transactions, and responding to Guest needs. Team Members are expected to maintain a clean, stocked, and organized Front Desk and Host station, communicate effectively with Guests and coworkers, and support other Team Members as needed. The position requires working in a noisy, fast-paced environment and being able to stand or walk for the full shift.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English, including articulating clear greetings, requests for assistance, and farewells to Guests.
Must communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and alert the Manager to issues.
Must be friendly and able to smile frequently.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility, stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Deliver a positive Guest experience and act as an ambassador for the venue.
Greet Guests warmly upon arrival, assist them with their needs, and bid them farewell when they leave; confirm their experience was satisfactory and invite them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Prepare the station for each shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; clean and stock menus, check supplies, and discuss problem areas with the Manager.
Conduct merchandise inventory during and after the shift, if applicable.
Maintain a cooperative and productive working relationship with other Team Members and assist them as needed or as business dictates.
Notify the Manager when a Guest appears dissatisfied and calmly bring issues to the Manager’s attention.
Help manage table turns by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines to support fairness and balance in dining areas.
Manage Guest flow at the entrance, directing Guests and communicating wait times and other information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Process bill transactions accurately and promptly, reconcile money from assigned banks, and complete accurate transactions for To Go orders.
Sell merchandise from the Front Desk, if applicable.
Follow dress guidelines and maintain a neat, clean, and professional appearance.