Front Desk Room Reservation Clerk

MOHAWK CASINO•Town of Bombay, NY

8d•$0 - $17•Onsite

About The Position

Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates. Responsible for performing the functions of the front desk clerk which includes; check-ins, check outs, reservations, answers telephones, provide wake up calls and also provide information to guests on the hotels facilities, functions and locations. The position requires the ability to work flexible hours, be reliable and responsible for scheduled shifts.

Requirements

Experience in data entry of hotel software system and dealing with the public is required.
Computer usage skills required. Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge
Typing and data entry ability, sitting and telephone use.
Computer knowledge, excellent customer service skills.
Must be able to work weekends and all shifts.
High school diploma or General Education Diploma (GED)

Nice To Haves

Previous hospitality experience considered an asset.

Responsibilities

Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.
Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.
Professional appearance and demeanor required
Responsible for registering guests into the computer, verifying reservations, addresses and credit information
Responsible for the accurate check-in-and check-out of guests. Prepare and complete paperwork necessary for the front desk operation ensuring payment.
Ensures that housekeeping cleans all rooms prior to issuing keys.
Responsible for posting charges, settling accounts for individuals, groups and check-outs communicated through housekeeping.
Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills and issues change.
Provides reservations for Casino/Hotel guests who include restaurants, and special events on property.
Ensures the timely delivery of all messages, mail and packages left for guest and departments within the Hotel/Casino.
Works closely with Player Development / Guest Services Department and Hotel Sales and Catering to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
Empowered to ensure guest’s problems/complaints are resolved in a prompt, courteous and efficient manner using service recovery tools.
Observes and adheres to Akwesasne Mohawk Casino Safety policies and procedures
Must be able to work a flexible schedule including nights, weekends and holidays when necessary.
Perform other duties as assigned by the Front Desk Manager and or Director.