Clerk - Front Desk

Bally's Chicago•East St. Louis, IL

7d•Hybrid

About The Position

This position is responsible for building positive relations with guests and team members, ensuring consistent high-quality service, and performing efficient check-in and check-out processes. The role involves managing guest reservations, handling payments, and maintaining knowledge of hotel operations and offerings. The hospitality industry operates 24/7, 365 days a year.

Requirements

High school diploma or equivalent required.
Speech and Vision abilities are required.

Nice To Haves

Experience with hotel operating systems preferred.
Previous experience with computers is preferred.
Hotel Experience preferred.

Responsibilities

Build guest and team member positive relations.
Participates in departmental and company meetings.
Ensure consistent high-quality service to all our team members and guests.
Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
Assigns guest accommodations in accordance with procedures and SOPs.
Answer phones within 3 rings while following the company phone script.
Create and update guest reservations upon request based on hotel availability.
Follows room availability and reports any issues to supervisor.
Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
Performs related duties as assigned.