Clerk - Front Desk

Casino and•East Saint Louis, IL

6d•Onsite

About The Position

This role is responsible for building positive relations with guests and team members, ensuring high-quality service, and managing check-in/check-out processes. The Front Desk Clerk will handle guest reservations, process payments, and maintain knowledge of hotel operations and offerings. This position is crucial for the daily operation of the front desk and guest satisfaction.

Requirements

High school diploma or equivalent required.
Previous experience with computers is preferred.
Hotel Experience preferred.

Nice To Haves

Experience with hotel operating systems preferred.

Responsibilities

Build guest and team member positive relations.
Participate in departmental and company meetings.
Ensure consistent high-quality service to all team members and guests.
Perform friendly, professional, and timely check-in and check-out processes.
Assign guest accommodations in accordance with procedures and SOPs.
Answer phones within 3 rings while following the company phone script.
Create and update guest reservations upon request based on hotel availability.
Follow room availability and report any issues to supervisor.
Handle assigned bank in accordance to established internal controls and perform accurate account postings to guest folios.
Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
Process guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
Perform related duties as assigned.